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Wedding Photographer

Team

request weddings + phone calls

Request weddings

Available jobs will show when you log in to the portal on the “Photo Jobs” or “Video Jobs” tab. At Ivory Grove, we value the integrity and reliability of our team. By submitting a bid, you are signaling that you are available and ready to fully commit to that event. Within a few days, we will send you and the client a text/email introducing you to each other or you will see it as a lost bid on the portal. 

Contact the client within 24 hours

As soon as you receive the text that you've been assigned to a new wedding, please reach out to the client.  Just a quick text, like "Hi Jane!  My name is Joe and I'm so excited to be your photographer with Ivory Grove.  When is good time for you to schedule a phone call together?"

Commitment

We understand that unexpected emergencies can arise—medical issues, family crises, or other unavoidable circumstances. In these rare cases, we will always support our team members and step in to reassign the event to someone else on our team. Clients are understanding when the reason for the change is beyond anyone’s control.


However, choosing to back out of a confirmed event because a higher-paying opportunity becomes available is not acceptable. This undermines the trust that our clients place in us and creates an unfair dynamic within the team. We are committed to building a culture of fairness, reliability, and mutual respect, and we ask each team member to share in that commitment.

 

Respecting your time and commitment 

We deeply appreciate the commitment you make when you take on an Ivory Grove wedding. That’s why, if the client cancels their event, we still honor your commitment and pay you a portion of your expected pay (typically equal to the deposit % we kept from the client).

Why our contract includes a fee clause

We include a clause in our contract allowing us to collect $400 from a team member who backs out of a wedding within a certain timeframe. This clause is not meant to define when it is okay to back out—it is meant to underscore the seriousness of the commitment. The existence of this clause does not make it acceptable to walk away from a booking simply because it falls outside of the financial penalty window. Our expectation is always full follow-through once a job has been accepted.

Keep unavailable dates current 

Please keep up on adding your unavailable dates to the portal.  This is extremely important to our process of determining our availability as a team and avoiding contacting you unnecessarily.​​

Travel pay

The first 25 miles from the closest major city are included.  Every mile beyond those 25 miles, you will be paid $1.50 per mile.  For example, if the wedding is taking place 50 miles from the closest major city, you will be paid for 25 miles, or 25*$1.5 = $37.50.  We will always include travel pay in the original offer. Please look at the travel pay right away and let us know if you have any concerns.  If locations change, please let us know and we will work with the client and you to update it correctly.  ALWAYS ask about travel BEFORE the event takes place. 

Parking fees

WEDDINGS - It is the responsibility of the team member to pay for their own parking fees. When requesting a job, if you see that the venue will charge a parking fee, you may include that in your bid amount with a note indicating the additional amount is for parking. If you are awarded that job, you will be paid the additional amount requested for parking. However, once you have been awarded or accepted a job, no additional payment will be added for parking.​

ENGAGEMENT SESSIONS - Once a location is determined by the client and the photographer, if there is a parking fee, please let the client know that a parking fee will be added to their proposal and let Alice know what the parking fee is so she can add it to your payment. This is the same policy for travel payment for engagement sessions.

Wedding Details Page

Each wedding has a wedding details page.  The client, photographers, videographers, and the admin team all have access to this page.  Please keep all information up to date on this page.  This is extremely important so we can give consistent, quality service to our clients.

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phone calls

The primary videographer/photographer makes 2 phone calls for each wedding.  One within 2 weeks of booking and one 2 weeks before the wedding.  This is the minimum communication we require...feel free to text/call more if it works best for you.

Prepare

  • Before each call, review the Wedding Details page (login to the portal to access for each wedding) & update this during/after your call.  ALL information you gather about the weddings NEEDS to be documented on the Wedding Details Page.  

  • Use the Phone Call Resource documents to guide your calls. 

Topics for call

  • Introduce yourself.

  • Ask about their love story.

  • Schedule the engagement session (if there is one).  Send Alice a quick text letting her know when and where this will be.

  • Find out what is most important to them.  What kind of style do they want (formal/stage, informal/reportage, or a mix of both)?

  • Ask them how they would prefer you to move during the ceremony.  Some couples want you to keep your distance, and others say "come in closer!"

  • Go over the shot list with them.  What do they for sure want photos and videos of?  

  • What audio do they want to be recorded?  

  • If they ask about songs, this page has all the info they need. You can refer them to Lindsey with any further questions about songs.

  • Ask if there are any sensitive family situations you should be aware of.

  • Please ask the couple what attire would be most appropriate.  Some weddings are very formal and others very casual.  If they do not specify, wear business casual.

  • Timeline (see below)

Create & plan the wedding-day timeline

  • It is ultimately the responsibility of the photographer/videographer to discuss in detail the client's needs/wants & create the timeline around the information provided. Any additional information you find out will need to be added to the wedding details page. 

  • Let Alice know if the client isn’t communicating so Lindsey can reach out and we have documented that we tried to get the information.​

  • Work together with other IG team members to discuss wedding day flow. Videographers will need more time for equipment set up & special audio requests, such as letter readings. 

  • If Carly or Lindsey has discussed a baseline timeline, it will be in the wedding details section. Always confirm with the couple this timeline & if it's the most recent. Carly & Lindsey are available to help build a timeline if needed. Sample timelines are linked below as a starting place, however, each wedding will have a unique flow to take into consideration. 

  • Things to consider

    • Golden hour - (2 hours preceding sunset) is the best time to take photos.  We recommend scheduling 30 minutes for couple portraits at some point during this timeframe.  Couples are often disappointed if they don't have any of these natural light photos.  If they haven't set a ceremony time yet, encourage them to set it so that there is time for all of the post-ceremony photos during golden hour.  Advise them on whether or not it's a good idea to do a first look based on the sunset time and the ceremony time.  In general, summer (later sunsets) is not a good time for a first look and winter (earlier sunsets) is. But it all depends on actual times.

    • Getting ready - If it is at the same location, usually an hour is enough for the girls and 30 minutes for the boys (as long as they are okay with us coming towards the end and getting the finishing touches.)  It's best if everyone is completely ready (except for the girls having their dresses on) before we arrive (we prefer telling everyone to be ready 30 minutes before our scheduled arrival time so if they are running late it doesn't throw the whole day behind schedule).

    • Detail shots - we typically snag these first and allow 30 minutes so we have time to arrange the items and take to natural light if necessary.  It's best if all items are gathered and ready to go before we arrive: wedding dress, shoes, rings, perfume, jewelry, bouquets (have the florist deliver before we arrive), two invitation suites, veil, lipstick, hairpiece

    • Transition/set-up for the ceremony - we like to plan on all photos/videos being done 30 minutes before the ceremony so there is time to set up for audio and get some detail shots of the ceremony before it begins

    • If the couple would like to do a first look and bridal party photos before the ceremony, we recommend starting this at least 1.5 hours before ceremony time.

    • Family photos after the ceremony typically last about 30 minutes. If they didn’t do a first look, allow an extra hour for bridal party and bride/groom portraits.

    • Reception - traditional receptions with the basic stuff: first dances, a few toasts, bouquet toss, cake cutting, I allow 3 hours (including a 30-60 minute break). We do not need to stay until the end of the reception UNLESS the couple wants exit photos (with sparklers generally).

Invoicing

  • When submitting your invoice after each call, if there are unknown Wedding Details, input TBD or Unknown.  

  • You will receive a $50 deposit for the wedding after each call.  This is a deposit, not an additional $50. For example, if your pay is $600 for a wedding, we will pay you $50 when you complete the first phone call, $50 when you complete the second phone call, and then $500 upon completion of the wedding.  Your hourly rate of $100 for wedding day coverage hours covers all of the work outside of the wedding as well.  

  • The "Notes" section is for communication with Alice.  

 

common questions from clients

Style Requests

We are happy to have clients send photos and videos you can use as posing inspiration.  However, as far as editing goes, we don't take special requests as we’ve found it works best to stick to our signature style as shown in the photos and videos on our website. Our editing team works on all our weddings to maintain a cohesive and consistent style. We used to take special style requests, but found that clients were often less happy with the results. The best way to ensure a beautiful final gallery is for us to stay true to our Ivory Grove signature style - what drew the clients to us in the first place! If there are specific photos from our website or Instagram that you love the colors on, feel free to send those to me, and I'll include them in the notes for the editor. 

Feel free to share with them the Editing Explained page that walks them through our process for editing - https://www.ivorygrove.com/editingexplained

That said, we’re always happy to touch up or re-edit a photo if something feels a little off. We truly want the clients to love their wedding photos! Always feel free to refer them to Lindsey if they have further questions or concerns on this.

Photoshop Requests

Ivory Grove is happy to take special editing requests (blemish removal, taking out undesirable items, etc.) after the gallery has been delivered. The client will work with our event manager to create a list of images that need to be corrected. This speeds our initial editing time up by only editing the images the couples would like to use/print. Please note to not overpromise what we can do in Photoshop and be conscious about the areas/environments you are shooting in to reduce Photoshopping requests.

Turn Around Time

Our turn around time is 30-60 days for weddings and 30 days for engagement sessions.

Sneak Peeks

We don't offer sneak peeks at this time. Once we start editing the gallery, we will finish it! This helps us get the full gallery back to the clients quicker! :)

Extra Hours

Our hourly rate for lead shooters is $175/hour and for second shooters is $100/hour, with a 4-hour minimum.

On the wedding day, if it looks like your scheduled coverage time won’t be enough to capture all events, please check with the couple before staying longer. Let them know that additional time will be billed according to the hourly rate.

Extra time does not need to be in full-hour increments — it will be prorated based on your hourly rate.

Sharing

If the client requests that their photos NOT be shared with anyone, please let Alice know right away. We have a special designation in our system so that we are reminded to password-protect their gallery, not give shareable versions of their video, not post on social media, and not use on our website. Please let us know if the client mentions this to you so we can confirm this is correct in our system.

Invoicing
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