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upload + review

Team

Check your upload speed

HIGH-UPLOAD SPEED IS NECESSARY.  CHECK YOUR SPEED. (10 mbps minimum)

 

Wait to post

Please do not post photos or videos on your social media until we have sent the media for your approval.  Clients often get upset when they see photos from their wedding on social media before receiving edited media from us.

 

Dropbox

We use Dropbox as our primary cloud storage system.  We highly recommend you get your own Dropbox account so that you can upload your media faster and easier.​​  If you have your own account, you can download the Dropbox desktop app and sync your files outside of the browser. This prevents the upload from timing out or being subject to the browser's upload speed limits.​​​​​​​​​​​​​​​

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Mac

PC

​​​​​​​​​​​​​​​Google Drive

If Dropbox doesn't work well for you, we can also use Google Drive to accept your files.  Please let Alice know that you would like to use Google Drive, and she will set up a shared drive so that the folders can easily sync between the accounts.  DO NOT upload to your own drive and share the folder with us.  It doesn't work.  It must be on a shared drive.  You can download the Google Drive desktop app and sync your files outside of the browser. This prevents the upload from timing out or being subject to the browser's upload speed limits.​

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Mac

PC

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photographers

1.  Back up ALL your media

  • First on your own drives right after a wedding shoot.  

  • Please keep them on your hard drive for 6 months after the event date - just in case they wanted a specific photo or they remember you recording a specific moment, or there were files missing in the upload.

  • Don't clear any media from your cards until you have confirmed that all files are on both your personal drive and our dropbox account.

  • Always shoot in RAW and only upload RAW files (if exported through a program, make sure they are at the highest possible quality setting)

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How to Export RAW Images out of Lightroom

2.  Upload all of your images​

  • Please include every image without separating them into folders.  This makes it easier to verify that we have the same number of files that you inform us you have uploaded. 

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3.  Verify Upload

  • This is VERY important!  Sometimes your browser will time out and files get missed in the upload.  PLEASE verify that ALL of your files have been uploaded. Use the "Raw Photos (Share)" link that is right below the "Raw Photos (Upload)" link in the Assignment Details on the portal.  The Share link will allow you to see everything in the folder that we will then share with the editing team to edit.  You can also request that Alice share the folder with you directly.

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4.  Submit Your Invoice

  • Through the portal for "Final Upload." â€‹

  • Include the file count.

  • ​​​Invoices are processed every Wednesday, and those received in time will be deposited by that Friday.

    • The amount of the invoice will automatically populate with the remaining amount for the wedding.  If the total pay for the wedding was $800, and you received $50 for phone call 1 and $50 for phone call 2, then you will be paid $700. 

    • Include the total number of photos that you are uploading so we can verify that we have everything you uploaded.

    • Please text Alice about notes:

      • Anything helpful for the editors on this wedding

      • If you are missing any key photo/footage and the reason why.  (ex. no drone footage because it was too windy.)

      • Any extra hours (remember to tell the clients they will be charged for these)

      • Any problems or mishaps that we should know about.

videographers

HIGH-UPLOAD SPEED IS NECESSARY.  CHECK YOUR SPEED. (10 mbps minimum)

1.  Back up ALL your media

  • First on your own drives right after a wedding shoot.  

  • Please keep them on your hard drive for 6 months after the event date - just in case they wanted a specific photo or they remember you recording a specific moment, or there were files missing in the upload.

  • Don't clear any media from your cards until you have confirmed that all files are on both your personal drive and our dropbox account.

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2.  Export at 1080p (4K files are too large)

Please use the unique dropbox upload link for the specific wedding you're uploading.  It is found in the  "Assignment Details" on the portal.  (The wedding will be in the "Fulfillment" tab.) 

  • 2-song video (4+ hours): 150-200 good clips

  • 3-song video (7+ hours): 200-250 good clips.

  • 4-song video (10+ hours): 250-300 good clips​

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3.  Organize clips & audio into folders

  • ​Pre-Ceremony, Ceremony, Pre-Reception, Reception, Audio​​, Drone

  • External audio files need to be uploaded as a separate file even if they are also embedded in the video file (every wedding should have external audio files).

  • Upload the folders to Dropbox - Within 48 hours (link found in the portal) ​

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4. Upload Folders

  • Use the "Raw Photos (Upload" link in the Assignment Details on the portal to upload your folders to Ivory Grove's Dropbox Account.​

 

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5.  Verify Upload

  • This is VERY important!  Sometimes your browser will time out and files get missed in the upload.  PLEASE verify that ALL of your files have been uploaded. Use the "Raw Videos (Share)" link that is right below the "Raw Videos (Upload)" link in the Assignment Details on the portal.  The Share link will allow you to see everything in the folder that we will then share with the editing team to edit.

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6. Submit Your Invoice

  • Through the portal for "Final Upload." â€‹

  • Make note of how many files your are uploading.

  • ​​​Invoices are processed every Wednesday, and those received in time will be deposited by that Friday.

    • The amount of the invoice will automatically populate with the remaining amount for the wedding.  If the total pay for the wedding was $800, and you received $50 for phone call 1 and $50 for phone call 2, then you will be paid $700. 

    • Include the total number of clips that you are uploading so we can verify that we have everything you uploaded.

    • Please text Alice about notes:

      • Anything helpful for the editors on this wedding

      • If you are missing any key footage and the reason why.  (ex. no drone footage because it was too windy.)

      • Any extra hours (remember to tell the clients they will be charged for these)

      • Any problems or mishaps that we should know about.

Submitting Invoices

troubleshooting

1. Check your upload speed

  • You can do this by a simple speed test:  https://www.speedtest.net/.  You'll need at least 10 Mbps, but it's best if you have something closer to 40.  If your upload speed is less than 10, I would contact your internet provider to troubleshoot and possibly look into getting a different provider.

 

2. Check your browser

  • Sometimes the browser puts limits on the upload speed and can make it so the upload "times out."  You can try updating your browser, clearing your cache, or using a different browser.

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3. Upload outside of the browser

  • Another way around the browser issue is to have Dropbox downloaded and synced to your own computer.  There are two options for this.  Either of these will allow you to complete the upload outside of the browser.

  • Upload to your own Dropbox and send us a link to the folder.

  • Request that we invite you to the folder that we have already created.

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4. Last resort - try a different platform

  • We really prefer that you upload your files to Dropbox, but if you need to use Google Drive, please get in touch with Alice.  She will create a shared drive that you can upload your files to.  DO NOT upload to your own drive and then share the folder with us.  It has to be shared drive (it shows up for you and for us) so that we can transfer the files effectively to the editing team.

Edit & Deliver

edit + deliver

  • Edit - We will send raw files to the Ivory Grove editing team, and they will cull and edit photos and edit videos. 

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  • QA Check - The QA team and the photographer/videographer will both do a QA check and give final approval on images and videos.

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  • Deliver - We will text and email the links to the photos (Pixieset) and videos (Vimeo) to the client. 

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  • Please wait to post photos on your own social media or website until AFTER we have sent you the final gallery.

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  • Turnaround time - Clients are promised their images and videos within 60 days of their wedding, but we really shoot for under 30.

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